FAQs

Yes you can. We have a massive showroom & distribution centre located at 714 Kingsford Smith Drive, Hamilton QLD. We are open to both trade customers and the general public. No ABN required to shop with us.

Yes, you can place orders over the phone, email us or shop online at hospitalitysuperstore.com.au

Yes. The full product range is available 24/7 at hospitalitysuperstore.com.au. Order online and choose freight delivery upon checkout. You never have to set foot in a showroom if you don't want to.

We accept Visa, Mastercard, HSS Finance and bank transfer.

Hospitality Superstore takes full upfront payment (including freight) on all ordered items when you choose to pay with a credit card.

When you place an order that contains any large item (which freight quote is required), we will pre-authorise your card, with full payment being captured at the point of fulfilment of the order.

Hospitality Superstore uses industry standard SSL (Secure Socket Layer) and encryption technology to ensure any sensitive information passing over the internet during transactions is secure.

All prices displayed or quoted on our website are exclusive of GST by default. GST will be charged in accordance with the relevant regulations in force at the time of the checkout process.

No. Anyone can shop online or walk into our Hamilton showroom, no ABN required. If you're a regular trade buyer, setting up a Gold Membership gets you trade pricing, the ability to manage invoices online, and access to a dedicated account manager.

A Cash Account means you pay at the time of purchase, credit card, bank transfer or physical cash. A Trade Account gives you approved 30-day credit terms, billed monthly. Trade accounts require an ABN and a credit application. If you're ordering frequently, a Trade Account keeps your cash flow cleaner.

You can also apply through our trade application form located at the bottom of the homepage. Subject to credit approval, we'll turn it around quickly.

Yes. Contact your account manager to set up multi-user access for your team. Each user can be given access to the account so they can place orders, view invoices, and track deliveries, useful for venues with a purchasing manager, head chef, and floor manager all ordering from the same account. You can also restrict users to purchasing specific items if required.

Yes. Talk to your account manager about setting up a standing product list for your venue, regularly ordered lines, par levels, and preferred items all in one place. Makes reordering straight forward for your team.

Once completely signed up as a Gold member and logged into your account you can view order history, invoices, and account statements. This will ensure easy re-ordering and advise product history.

Trade account customers are assigned a business development manager who knows your business, your regular lines, and your preferred brands. If you do not currently have an assigned BDM - give us a call on 1300 721 694 and we will assign one for you. For larger projects, fitouts, venue supply agreements, or if you just want someone to walk the kitchen with you, we can arrange a site visit.

We offer both 'in stock' items and items 'special order In'. This will be indicated in green above the add to cart button. If an item has a # at the end of the code it usually means that it will need to be ordered in as a special item and may take additional days to arrive.

Stock levels are displayed on each product page. If the item says "In stock" there are products available. If a product says "Special Order In" this means the items will need to be ordered and require 5 - 10 working days. This includes - products with a # at the end of the SKU are special order also (non-stocked).

Yes. If you can't find what you need online, call 1300 721 694 or email us. We have access to a wide supplier network and can source equipment, spare parts, and specialist items not in our standard catalogue.

Yes. Spec sheets and SDS/MSDS documents are available on relevant product pages. If you need documentation for a specific product and can't find it, call 1300 721 694 or email info@hospitalitysuperstore.com.au with the SKU and we'll get it to you.

Yes. We supply healthcare and aged care facilities across Australia, including HACCP-compliant equipment, healthcare-specific tableware and crockery, cleaning and hygiene consumables, and catering equipment that meets health department and facility standards. Compliance documentation, spec sheets, and SDS/MSDS sheets are available for applicable products.

Yes. We supply takeaway packaging, cleaning chemicals, sanitisers, glasswasher chemicals, janitorial lines, paper products, and PPE, everything a venue needs to run day to day, not just the big-ticket gear. Set up a standing order and your consumables arrive on schedule without anyone having to think about it.

Yes. Order in case quantities at wholesale pricing, delivered Australia-wide. Set up a Gold Membership for trade pricing across all 22,000+ products.

Yes. Use the Request a Quote page, call 1300 721 694, or email us directly. For fit-out packages and large equipment orders, a formal quote is standard, bring your plans, menu, and a rough equipment wish list and we'll put it together for you.

Most standard item quotes are turned around same day or next business day. Fit-out quotes and large equipment packages take longer depending on complexity, typically 1-2 business days for a detailed scope. If something is urgent please advise when requesting a quote.

Yes. Volume pricing is available for large orders and for regular buyers on account. The more you consolidate through HSS, the sharper your pricing. Talk to your account manager.

Yes. We run equipment & small wares programs for multi-venue and franchise groups, agreed pricing across a standard equipment schedule, coordinated delivery interstate, and a single account for the lot. If you're expanding or rolling out a concept, talk to us early.

Send it over. We'll review the spec line by line, same brand, product code and specification, and match it. That's our Best Price Guarantee. Email info@hospitalitysuperstore.com.au or call 1300 721 694.

Our everyday prices already beat the major retailers, and we back that with our Best Price Guarantee. The bigger win is a supply agreement: contract pricing across everything you buy, one account for the lot. When the new venue firms up, bring us the full list.

100% yes. Buying equipment, consumables, packaging, and chemicals through one account means one set of freight charges, one invoice, and one account manager across the lot. Send us a recent invoice from your current supplier and we'll go through it line by line, backed by our Best Price Guarantee.

Yes, Click & Collect from our Hamilton distribution centre at 714 Kingsford Smith Drive. Stocked items are ready within 4 business hours of ordering, and you'll receive a text message when your order is ready to collect. Orders placed after 3pm are typically ready the following business day. Bring your order number and a vehicle suitable for your load, warehouse staff reserve the right to refuse vehicles that can't safely transport the goods. All refrigeration must travel upright.

Yes. Once your order is dispatched from Hamilton you'll receive tracking details via email. Use the tracking link to follow your shipment in transit.

Yes. For consumables and regularly ordered lines, we can set up a standing order with scheduled delivery, weekly, fortnightly, or monthly. Keeps your kitchen stocked without someone having to remember to reorder every time. Talk to your account manager.

There is a fixed fee of $60 (ex GST) per order for shipping dangerous goods (e.g. oven cleaning chemicals) to locations outside of Brisbane (and interstates). See our delivery and shipping page for current charges. Information regarding this surcharge will be displayed on the applicable product and checkout pages.

Our showroom and distribution centre is at 714 Kingsford Smith Drive, Hamilton QLD 4007, Australia's largest hospitality showroom. We ship Australia-wide from here daily.

Showroom hours: Monday to Friday, 9am to 5pm.
Head Office hours: Monday to Friday, 8am to 4:30pm.

All returns must be claimed within 14 days of delivery, unused and in original packaging. Change-of-mind returns attract a 30% restocking fee plus return freight, and a credit note is issued. Special order items (SKUs ending in #) cannot be returned. Full details at our Returns Policy page.

Contact us within 48 hours of delivery with your order number and photos of the damage, call 1300 721 694 or email info@hospitalitysuperstore.com.au. For fit issues, measure before you order and send us your dimensions, we'll confirm fit upfront and save you the hassle. Under Australian Consumer Law you're entitled to a refund, repair, or replacement for faulty goods.

Call 1300 721 694 or email info@hospitalitysuperstore.com.au with your order number. For spare parts, have the brand, model, and serial number ready (on the rating plate) and we'll confirm availability and lead time.

Yes, end to end. We handle initial consultation, kitchen layout, 3D design renders (using Revit), equipment specification, project management, supply, delivery, installation, and commissioning. Our network of compliant, insured subcontractors covers electrical, plumbing, gas, and refrigeration. We manage local authority and council applications across Australia, coordinate compliance documentation, and provide a single point of contact from concept to handover. See our design and fit-out services page.

Yes, end to end. Initial consultation (no charge), kitchen layout, 3D renders, equipment specification, supply, delivery, installation, and commissioning. Our network of compliant, insured subcontractors covers electrical, plumbing, gas, and refrigeration. One point of contact from concept to handover. See our design and fit-out services.

Yes. We work alongside builders, shop fitters, and architects daily. We can run the kitchen package end to end or supply directly into your existing trades program, whichever suits the project.

Yes. We supply and fit out healthcare, aged care, schools, universities, mining camps, and franchise or multi-site groups across Australia. We provide compliance documentation, spec sheets, and SDS/MSDS as required. For multi-site operators, we build one standard equipment schedule and roll it out site by site, same kit, same pricing, every time.

Yes you can. We have a purpose built kitchen designed to showcase the latest in equipment, innovation and catering equipment technology. Book a demo with us during opening hours and we will be happy to organise for you - 1300 721 694 . We also have ongoing demonstrations open to the public held fortnightly - check out our events calendar to learn more.

A well-built commercial fridge should give you 7 to 10 years, often more, and preventative maintenance is what gets you there. The biggest killer is a neglected condenser: let it clog with dust and grease and the unit works harder, runs hotter and fails early, so a regular clean and a simple service schedule adds real years. Quality and duty rating matter too, so buy a unit matched to how hard you'll push it. This is where smarter refrigeration pays off. We supply SKOPE fridges with SKOPE Connect, which tracks how each unit is performing and flags when maintenance is due, so issues get caught before they turn into a breakdown or a fridge full of spoiled stock. Buy for your workload, stay ahead of maintenance, and it will earn its keep.

It depends on what you're washing and where it's going. For a small cafe an undercounter machine usually fits, and the first question is glasses or plates: a glasswasher runs gentler cycles for stemware, while a dishwasher handles crockery, cutlery and cookware. We stock Meiko, Washtech and Eswood across both. If glass clarity matters, ask about a machine with a reverse osmosis or demineralised rinse, which dries spot-free and polish-free so your team stops hand-polishing glassware. Tell us your space, your peak covers and whether it's mostly glass or dish, and we'll match the right unit.

There's no single figure, because it depends on the size of the space and how much you're building out, from a few key pieces through to a full stainless steel fit-out with benches, sinks, exhaust hoods and a planned layout. That's exactly the work we do. Send us your floor plan and equipment wish list, or have us come to site, and we'll design the layout and put together a proper quote rather than a guess. Getting the layout right early saves far more than it costs once you're trading.

It comes down to the kind of bar you're running. A high-volume pub needs tough, tempered glassware that survives a busy service and the glasswasher, while a cocktail or wine bar leans on finer stemware where the look, feel and clarity are part of the experience. Think about your covers, your price point and how the drinks should present, then build a core range from there: beer, wine, spirits, cocktail and water. We carry a wide range of glassware brands and styles to suit anything from a sports bar to a fine dining room, so bring us your drinks list and we'll put a glass range together.

They do very different jobs. A convection oven uses fan-forced dry heat and is ideal for baking, roasting and everyday cooking. It's simpler to run and easier on the budget, and Turbofan is our go-to here. A combi oven adds steam to that convection heat, so one unit can roast, steam, bake, prove and reheat with far more control and consistency, which suits busier or more varied kitchens. It costs more and asks a bit more of the operator, and we stock Convotherm, Unox and Rational. Rule of thumb: convection for straight cooking and baking, combi when you want one machine to do the lot.

As a rough guide, allow around 0.5 to 1kg of ice per seat per day, so a 60-seat cafe usually lands between 40 and 60kg a day. Push that higher if you sell a lot of iced coffee, smoothies or takeaway drinks, or if you're somewhere warm like Queensland where summer demand spikes. Check the storage bin too, not just the daily output, because a machine that makes plenty but holds little will run short at your lunch rush. Send us your covers and drinks mix and we'll size it properly.