Terms & Best Price Guarantee
Terms & Best Price Guarantee
The terms for buying from Hospitality Superstore, online, over the phone or in store, and our Best Price Guarantee.
Last updated 21 October 2026.
Looking for returns, damaged goods or faulty products? See our Returns Policy.
FOUND A BETTER PRICE?
WE'LL MATCH IT.
Send us the product and the price you've seen and we'll match it. No haggling, no run-around.
Product must be like-for-like (same code, same brand), an in-stock item and in stock with the competitor from an Australian supplier. We compare the total price including delivery. Special order items are not included. T&Cs apply.
Best Price Guarantee
We continually monitor our pricing. If you find a lower price from an Australian competitor on the same in-stock item, we'll match it. Send it through using the price match form at the top of this page, email info@hospitalitysuperstore.com.au, call 1300 721 694 or visit the showroom, and we'll come back to you within 1 hour during business hours.
In stock The item must be an in-stock item, both with us and with the competitor. Special order, back order and pre-order items are not included.
The item must be like-for-like: the same brand and the same product code, and match in model, series, specification, colour and size.
We compare the total delivered price. That means the competitor's price including GST and the cost of delivery to your address. If a supplier in another state advertises a lower price but you'd have to pay freight to get it to you, the advertised price isn't the full price and the freight is added before we compare.
How to request a price match
- A link to the competitor's product page is required. Copy it from your browser's address bar and paste it into the form. If the price came from a written quote on company letterhead, send the quote to info@hospitalitysuperstore.com.au instead.
- Tell us the product code and brand, the price you were quoted and which supplier it was from. The form at the top of this page has a spot for each.
- If the competitor's delivery cost isn't shown, we'll ask for it or get a freight quote to your address so we're comparing like with like.
- Price matches need to be requested before you buy. We can't apply one to an order that's already been placed.
Conditions
- The competitor must be an Australian retailer selling from an Australian store or warehouse, and the item must be in stock with them and available to buy straight away. Back orders, pre-orders and special order items aren't included.
- The item must be new, with full Australian manufacturer warranty, and sold for the same payment terms (for example, a cash or card price, not an account or finance price).
- The competitor's price must be current and publicly available at the time of your request.
- One price match per item. We match the product price only, not trade-ins, delivery discounts or finance offers.
- Can't be used with any other offer, promotion, rebate or trade agreement pricing.
What's not included
- Trade quotes, tender pricing, contract or account pricing, and bulk or commercial quantity pricing.
- Clearance, stock liquidation, run-out, end of line, pre-used, demonstration, ex-display or seconds products.
- Offers that include cash back, bonus items, bundles, quantity limits, membership pricing or time-limited flash sales.
- Items sold by third-party marketplace or private sellers, such as eBay, Amazon Marketplace, Facebook Marketplace or Gumtree, by auction, or by overseas sellers and parallel importers.
- Pricing errors or misprints on a competitor's website or catalogue.
We'll review every request fairly and using a commonsense approach. Once a request is verified we'll happily match the price. If a request doesn't meet these conditions we may decline it, and the final decision rests with Hospitality Superstore. If you disagree with a decision, ask to speak with the showroom manager.
These terms don't limit your rights under the Australian Consumer Law.
About these terms
These terms apply to the Hospitality Superstore website and to goods purchased from Hospitality Superstore. Hospitality Superstore is owned and operated by Nicholsons & Kitcheners Pty Ltd.
By using this website or placing an order, you agree to these terms. We may update these terms from time to time. The version on this page at the time you place your order applies to that order.
Orders
When you place an order, please give us current, complete and correct information so we can process it.
You'll receive an email confirmation once your order has been received. If you don't receive one, your order has not been processed. Please call us on 1300 721 694.
We may check the validity of an order before it is dispatched.
Prices and payment
- All prices are in Australian dollars and exclude GST. GST of 10% is added at checkout.
- Prices are current at the time they are displayed and may change without notice.
- We aim to be accurate with pictures, descriptions and prices. In the interests of product development, some products may vary slightly from what is shown.
- We accept Visa, Mastercard, bank transfer and HSS Finance. Approved trade accounts can pay on account.
- Only one credit card can be used per order.
- Goods are dispatched once full payment, including freight, has been received and cleared.
- For orders that include large items needing a freight quote, we may pre-authorise your card and capture payment when the order is fulfilled.
Choosing the right product
Please check that a product suits your site and your needs before ordering, for example gas type, power supply, dimensions and access. If you're unsure, ask our team before you buy. If you tell us what you need a product for, we'll take that into account in our advice.
Stock and special orders
Each product shows its stock status. In stock items ship from our warehouse. Special order In items, and products with a # at the end of the product code, are not stocked lines and are ordered in for you.
If an item isn't available straight away, we'll contact you within 48 hours to confirm stock and delivery timing. Waiting times can range from 1 to 2 days up to 8 weeks in some cases.
A 40% deposit is required for goods that are not in stock and are specially ordered in.
Cancellations
- Stock items: please give us at least 3 days notice before dispatch. Orders can't be cancelled on the day of dispatch or once the carrier has collected them. In that case the order is payable in full.
- Specially made or ordered-in items: can only be cancelled if manufacture hasn't started. Once manufacture has started, the order can't be cancelled and is payable in full. If you cancel a custom-made order, we keep the deposit to cover costs already incurred.
Delivery and collection
Freight charges, delivery areas and timeframes are on our delivery and shipping page. Unfortunately we do not ship to Western Australia or the Northern Territory.
- Deliveries are made to the kerbside or street level of the address you give us, unless we've agreed otherwise. Please tell us about stairs, upper levels or access issues when you order, as the carrier may not be equipped for them and may refuse delivery.
- If we're not told about access details, or no one is available to receive the delivery and the carrier has to return, extra freight charges may apply. These are charged to the card used for the order.
- Delivery dates are estimates. We'll always do our best to meet them, but we can't control delays caused by carriers or other third parties.
- Free Click & Collect is available from 714 Kingsford Smith Drive, Hamilton QLD 4007.
Warranty
Goods are covered by the manufacturer's standard warranty, which differs by product. Not all equipment warranties are onsite. Most small appliances are back to base, although this doesn't apply to some brands.
A manufacturer's warranty may be voided if an item is tampered with or repaired by a third party without the manufacturer's written permission, or if it is wired or plumbed incorrectly on installation. This doesn't affect your rights under the Australian Consumer Law.
For help with a warranty claim, see our Warranty and equipment support page or call 1300 721 694.
Our right to cancel an order
We may cancel an order we've accepted, at any time before delivery, for example where:
- our suppliers can't supply goods they previously promised
- an event beyond our control, such as storm, fire, flood, power failure, strike or computer system failure, means we can't supply the goods within a reasonable time
- the goods ordered were subject to an error on the website, for example in the description, price or image, that wasn't discovered before the order was accepted
If we cancel an order, we'll let you know and refund any payment you've made for the cancelled goods.
Contact
Hospitality Superstore, 714 Kingsford Smith Drive, Hamilton QLD 4007
1300 721 694 (8am to 4:30pm, Monday to Friday) · info@hospitalitysuperstore.com.au