Multisite / Franchise
WHY PARTNER WITH US ?
For over 75 years, Hospitality Superstore has proudly supported the Australian food service industry with quality commercial equipment, packaging, consumables, tabletop essentials, and more. As a 100% Australian-owned company, we supply more than 22,000 in stock products to over 2,000 Quick Service Restaurants (QSRs) and Retail Food Service stores nationwide.
Our mission? To deliver trusted brands at competitive wholesale prices—backed by expert training and personalised support.
We know the demands across food service, hospitality, retail, aged care, and healthcare are complex and ever-changing. That’s why we offer a complete sourcing and distribution solution with a global reach, designed to simplify your supply chain and keep operations running smoothly.
We can assist with the sourcing, testing, and supplying of equipment for the development of new product ideas.
Our locked down ordering portal insures brand compliance and consistency, with the certainty of agreed pricing for set terms. Let your venues focus on sales and product quality, while we provide piece of mind that the equipment they need is available, when they need it and where they need it.
Your reliable partner for fast delivery, everyday low pricing, in stock products and exceptional service.
Distribution
- 4,500 m2 Distribution Centre
- Wide range of over 22,000 in stock products and quality brands
- Spare parts
- 1 - 2 Business days for delivery on in stock items
- Delivery across Australia and the Asia Pacific
- Pre-delivery process conducted on all commercial equipment before installation
Resources
- Sourcing and providing tailored solutions for multisite customers
- Leverage an extensive network of industry contacts and strong relationships with international suppliers
- Warehouse capacity to store third-party inventory for streamlined order fulfillment
- Ensure consistency and quality across all your locations
Training & Demonstrations
- State-of-the-art commercial demonstration kitchen, bar, and café located in our QLD showroom
- Fully equipped back-of-house kitchen for hands-on experience
- Expert guidance on product usage, maintenance, and best practices
Customer Support
- In-house customer support team providing expert assistance
- Dedicated business development and account managers in the field
- Flexible finance options and auto credit approval available
- Custom printing services on a wide range of products to suit your requirements
Digital Tools & Support
- Locked down portal for multi-site ordering
- Recurring order & order template functionality
- Collaborative campaigns to increase brand visibility and engagement through marketing avenues
- Access to our YouTube videos of past demonstrations for on-demand learning
- Online live chat for assistance
Key Clients
Testimonials
"On behalf of everyone at Cafe63, I want to extend a heartfelt thank you for the exceptional support you've provided.
Taking over the equipment supply for our new store projects during a challenging period was no small feat—and you've handled it with impressive professionalism. The effort, speed, accuracy, and consistency from your entire team have been a joy to watch and deeply appreciated.
Your level of service has made a real difference, and we truly value the partnership."
HQ, Cafe 63
“I would recommend Hospitality Superstore for their knowledge of products, service and efficient delivery times. I will be using them for future shops.”
Hakataya Ramen
"Working with your team has been a really smooth and reliable experience. The quality of the hospitality supplies you provide makes a big difference in our day-to-day operations. Your team is super easy to work with—helpful, responsive, and professional. It’s great to have a supplier we can truly depend on to keep things running efficiently."
Food Services Manager
"As Australia’s leading airline catering service provider, we value the strategic partnership we have with Hospitality Superstore to support our high pace kitchen requirements. We’re excited to work closely with HSS. They’re an innovative distributor, enabling us to provide the best quality products and services to our customers."
Head of Culinary
"We have had the pleasure of working with Hospitality Superstore for the past few years at the Royal Brisbane and Women's Hospital (RBWH), and we couldn't be more pleased with their exceptional service. From providing high-quality consumables and smallware's to offering top-notch equipment, their response time and attention to detail have been outstanding.
The team at Hospitality Superstore went above and beyond when it came to designing and installing hospitality equipment that perfectly fit our needs. Their expertise in the industry ensured that every solution was tailored to our specific requirements.
Additionally, their competitive pricing allowed us to maintain a high standard of service while staying within budget. What really sets Hospitality Superstore apart is their exceptional customer service, nothing is too hard for them to source. Their team has consistently been responsive, knowledgeable, and professional, making the entire process smooth and stress-free. We highly recommend them for any hospitality-related needs and look forward to continuing our partnership with them."
Metro North Hospital Health Service
Frequently Asked Questions
Absolutely! Our extensive 4,500m² warehouse infrastructure allows us to consolidate a wide variety of products, making it easy to manage inventory across multiple sites. With over 22,000 items in stock—and additional space for special-order products—we can securely hold stock in preparation for future store rollouts or ongoing multisite needs. This helps streamline your supply chain and ensures you have what you need, when you need it.
Absolutely! Located in our showroom is a fully functioning demo kitchen, bar, and café—specifically designed for product training and in-house development. Here, you can test your recipes and products in a real-world environment, speak with trained chefs, and learn how to get the most out of your equipment. It’s the ideal space to make informed decisions before committing to a multisite rollout, ensuring the equipment fits your needs and supports your success.
Yes, you will! We have a team of specialised sales representatives, including Certified Food Service Professionals, with expertise across various sectors such as healthcare, education, and retail food service. A dedicated representative will be assigned to your account, providing personalised one-on-one service and ongoing support to ensure your specific needs are met every step of the way.
Yes, they are! Our customer service team is based in Brisbane, QLD, and is available to assist you over the phone Monday to Friday, from 8am to 4:30pm. Additionally, we offer online chat support for your convenience, ensuring you have access to help whenever you need it.
Yes, absolutely! Our team offers comprehensive pre-delivery services—including stacking ovens, assembling stands, fitting hoods, adding castors, and more—so your equipment arrives fully assembled and ready for use. We manage the entire delivery process, ensuring your goods are delivered and installed correctly, not just left at the curb. With Australia-wide delivery, you can rely on us to have everything set up and ready to go at your site.
Yes, we can help! We create tailored design solutions that considers space, workflow, and compliance to ensure your commercial kitchen fits seamlessly. Using the latest 3D Revit software, we provide life like layouts and guide you from concept to construction-ready plans. With our expertise in design and project management, we offer a comprehensive service to ensure your foodservice operation is set up for success. Let’s bring your vision to life!
We offer a variety of funding solutions tailored to your needs, including rental, lease, rent-to-own, and more. Our team can help you choose the best option to suit your budget and business goals, ensuring a flexible and hassle-free funding experience.
Yes, we do! Our ordering portal gives you complete control over products across multiple sites, with locked-in pricing, second-tier approval, and easy access to order history. You can quickly and efficiently repeat orders, making your purchasing process seamless and streamlined.
We have one massive location situated in Brisbane, QLD. By consolidating all our stock in this central warehouse, we eliminate the need for split shipments across multiple sites, giving you complete control over your products with a consolidated delivery. We ship Australia-wide and across the Asia Pacific, ensuring efficient and reliable service no matter where you are.
Yes, we are fully equipped to provide monthly reporting across all sites within your group. Our reporting system helps streamline stock management and inventory control, giving you clear insights into purchasing trends, usage, and replenishment needs for each location.
Yes, we offer a wide range of brand options to suit your needs. With over 300 trusted brands in stock across various price points, we’re confident you’ll find the right fit for your venue. Additionally, we can source and supply specific brands or products tailored to your franchise requirements—ensuring consistency and quality across all locations.
Absolutely. We coordinate and manage deliveries based on your project timeline, ensuring equipment arrives in stages or all at once—aligned perfectly with your fit-out schedule to keep everything running smoothly.
GLOBAL REACH
By partnering with Hospitality Superstore for your sourcing and distribution needs, you can eliminate the hassle of managing multiple suppliers and dealing with international logistics. We offer a seamless, cost-effective solution that simplifies your supply chain—so you can focus on what truly matters: running your business with efficiency, consistency, and excellence.
We understand that every business has unique needs, which is why we offer a diverse range of branded products across a variety of price points, sourced through our global supply network. Our extensive warehouse infrastructure allows us to consolidate a wide selection of items, streamlining your inventory management and ensuring efficient, hassle-free deliveries.
WHAT YOU CAN ACCESS?
As our loyal customer, you’ll gain exclusive access to a locked-down portal for seamless multi-site ordering. Enjoy one-on-one customer service with our dedicated multisite specialist, providing personalised assistance for all your questions, advice, and ordering needs. We ensure efficient coordination and smooth execution for multi-location setups, making your store rollouts hassle-free. Our support continues through every step of the process, from product selection to after-sales service. Plus, you’ll receive complimentary access to our demo kitchen, where you can test equipment hands-on, helping you make confident, informed decisions.