Frequently Asked Questions

General FAQ

You are more than welcome to visit our showroom and purchase directly from there. We are open to both trade customers and the general public.

Monday – Friday: 8am to 5pm
Saturday: Closed
Sunday: Closed
Public Holidays: Closed

Yes, you can place an order over the phone, email us or use the convenient ordering process that our website offers with the added benefit of your purchases being recorded if you have registered for later reference.

We accept Visa, Mastercard, HSS Finance and bank transfer.

Hospitality Superstore takes full upfront payment (including freight) on all ordered items when you choose to pay with a credit card.

When you place an order that contains any large item (which freight quote is required), we will pre-authorise your card, with full payment being captured at the point of fulfilment of the order.

Hospitality Superstore uses industry standard SSL (Secure Socket Layer) and encryption technology to ensure any sensitive information passing over the internet during transactions is secure.

A 1.5% credit card surcharge will be automatically applied on (only) large or heavy items (for example, catering equipment) at the checkout page. Information regarding this surcharge will be displayed on the applicable product and checkout pages. Alternatively, you may choose to pay by ‘bank transfer’ to avoid this surcharge.

All prices displayed or quoted on our website are exclusive of GST by default. GST will be charged in accordance with the relevant regulations in force at the time of the checkout process.

There is a fixed fee for shipping dangerous goods (e.g. oven cleaning chemicals) to locations outside of Brisbane (and interstates). Information regarding this surcharge will be displayed on the applicable product and checkout pages.

  • All goods in the Brisbane, Sunshine Coast and Gold Coast area are shipped by our local carrier.
  • Australia wide deliveries are sent by Australia Post , Fastways or AirRoad Transport.
  • Freight charges will vary based on the size and weight of the items to be delivered.
  • Freight charges will be confirmed with you on acceptance of your order.
  • All deliveries are made to the curbside. The purchaser accepts that it is their responsibility to have equipment and people to unload and position the goods on site at their expense.
  • If you wish to use your own carrier on your own account that can be arranged.
  • The purchase price does not include, unpacking or positioning of equipment or removal of rubbish. The purchaser is responsible for this cost.
  • Export orders will be sent via you nominated on forward carrier.

If we didn't answer all your questions, please contact our friendly staff.